At KitchenMartz, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free return policy. Please read the following guidelines carefully:
- Returns are accepted within 30 days from the date of purchase.
- The item must be unused, in its original packaging, and in resalable condition.
- Personalized or customized items are not eligible for return unless they arrive damaged or defective.
- To initiate a return, please contact our customer service team within 7 days of receiving your order.
- We will provide you with a return authorization and instructions for the return process.
- Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
Refunds and Exchanges:
- Once the returned item is received and inspected, we will issue a refund to your original payment method.
- Refunds are processed within 5 business days of receiving the returned item.
- If you prefer an exchange, we will gladly assist you in finding a suitable replacement.
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us immediately with clear photos showing the issue.
- We will arrange for a replacement or issue a refund, including return shipping costs.
- For health and safety reasons, certain items such as perishable goods or opened food products cannot be returned.
Please note that KitchenMartz reserves the right to assess the condition of returned items before issuing a refund or exchange. We strive to provide excellent customer service and ensure your satisfaction with our products. Feel free to reach out to our customer service team with any questions or concerns regarding your return.